Frequently Asked Questions
KITWASCO is a water and sanitation service provider serving residents of Kitui County and parts of Machakos County by providing clean, safe, and reliable water services.
You can apply by visiting KITWASCO offices near you or downloading the new connection application forms from the official website.
The headoffice is located along Kyangwithya-Misewani Road opposite the Governor’s Office, Kitui Town. 150M off Gate B. With satelites offices within a service area.
KITWASCO operates Monday to Friday from 8:00 AM to 5:00 PM.
You can pay through:
- M-Pesa Paybill Number: 813235 Account Number: "Your 5 digit account number"
- KCB Bank
- Co-operative Bank
- Post Bank
Customers can visit the office, contact customer care via 0701 545554, or use available online and mobile payment platforms for bill inquiries.
Report leaks immediately through customer care contacts 0701 545554 or Toll free number: 0800 724 750 or by visiting KITWASCO nearest offices.
Customers can fill out a customer complaint form available at the offices or download it from the website.